Important Maintenance Information

Introduction to this Guide

At Sillars it is important to us we provide an efficient and effective maintenance service. To do that we have created this useful guide to help our Property Owners, Landlord, Tenants and Residents with information on our maintenance handling process.

Maintenance Priorities & Handling

All maintenance requests reported are categorised with a priority status to comply with the Homes (Fitness for Human Habitation) Act 2018. Details of these priority status are shown below.

Emergency Repairs

Any defect or issue resulting in any of the following:

a. Risk of danger to the health, safety and security of an occupier at the property; or

b. Risk of danger to the health, safety and security of a third party at the property; or

c. a defect that affects the structure of the property.

Urgent Repairs

A defect that relates to any of the following and makes the property uninhabitable:

a. the exterior of the property; or

b. the installations in the property for the supply of water, gas and electricity and for sanitation (including basins, sinks, baths and sanitary conveniences); or

c. heating or hot water.

High Priority Repairs

A defect that causes significant inconvenience however does not render the property unhabitable:

a. Heating, hot water, sanitation facilities (not a total loss).

b. A minor loss of water/leak that can be contained within a small container/bucket.

c. Minor water penetration/increase (water staining, no dripping/leak).

d. Issues affecting/complete loss of cooking facilities (oven, hob etc)

e. Failure of electrical kitchen appliances/white goods (fridge/freezer/washing machine etc).

Medium Priority Repairs

A defect causing minor inconvenience with very little risk of further damage to the property.

a. Loose fixtures/fittings within the property, such as doors, floor coverings etc.

b. Any remedial repairs following higher priority repairs (decorating etc).

c. Issues affecting external areas/outbuildings (sheds, fences etc).

Low Priority Repairs

Any other defect.

Out of Hours Emergency Repairs

We appreciate that not all issues occur during our office hours and on occasions more immediate action is required and to facilitate this we have formed an approved panel of out of hours contractors which you can contact.

Please note our Contractors have been instructed to only attend to Emergency Repairs and anything outside of that should reported as standard for review by our Team. You must also ONLY contact our Contractors if you are a Occupier or Tenant of a Fully Managed Property.

Approved Contractors by Trade/Fault Type

Electrical Faults

Amped Up Electrical –
Harvey Electrical –
Elite Group –

Heating & Hot Water Faults

Forster Plumbing & Heating –
RPG Plumbing & Heating –
Elite Group –

Roofing Issues/Rain Water Entering the Property

PRS Property Services –
Oakfield Roofing –